What Is a Service Catalog? – A Quick Reference Guide
IT departments are facing new pressures to align their services with business needs, develop standardized processes and improve internal customer satisfaction, all while keeping costs low. Arguably...
View ArticleThe 5 Upgrade Headaches – Headache #5: Application Complexity
This is the first in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution. We asked IT managers, “What...
View ArticleService Catalog Implementation Challenges and How to Avoid Them
In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one. In this post, I will outline some of the common challenges associated...
View ArticleThe 5 Upgrade Headaches – Headache #4: Migration Customizations and Integrations
This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution. So now that we’ve discussed...
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The 5 Upgrade Headaches – Headache #3: Withdrawn Support and Solution...
This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution. Now that we’ve talked about...
View ArticleIs IT in the “Always Behind Business?”
Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to do...
View ArticleService Catalog is Key to Better IT
John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that...
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Axios assyst Ranked #1 ITSM Vendor Service Catalog
Gartner Critical Capabilities for IT Service Catalog Gartner has released its first critical capabilities for IT Service Catalogs. The Service Catalog is the IT service desk’s primary interaction point...
View ArticleMultichannel is Now Becoming a Reality in ITSM
This week, we welcome a guest blogger, Sharon Taylor, President and CEO of Aspect Group Inc. and former ITIL V3 Chief Architect It’s no surprise that the Internet, and more recently social media, has...
View ArticleService Catalogue – The Reality Beyond the Hype
This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in the ITSM dashboard, the...
View ArticleAxios Webinar with Forrester’s Stephen Mann: Using ITSM to Increase Business...
We are proud to present a special webinar with Stephen Mann, Senior Analyst at Forrester Research. Wednesday 27 February 2013 9am New York |2pm London | 3pm Berlin | 6pm Dubai | 7.30pm Calcutta IT...
View ArticleSocial IT Management: Another Reinvention of IT
IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people are used to facing change – and...
View ArticleAxios Webinar: Migrating to a New ITSM Solution
Axios presents a special guest webinar with Karen Ferris, Director at Macanta Consulting, Barry Crosby, Solutions Consultant at Axios Systems, and Clive Keylard from University of Canterbury:...
View ArticleDrivers for ITSM Solution Replacement
Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our...
View ArticleReplacing an ITSM Solution
In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and effort needs to be spent on careful planning and...
View ArticleAxios Webinar: The ROI of ITSM
Axios presents a special guest webinar with George Spalding, Executive Vice President at Pink Elephant: “The ROI of ITSM – Delivering Business Value Fast” Tuesday 30th April 2013 11am New York | 4pm...
View ArticleThe ROI of IT Service Management
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. George will be participating in our webinar on ITSM ROI on Tuesday 30th April. It’s been a year or so since my...
View ArticleTop Tips on How to Make Your Business Users Happy
Axios presents a special guest webinar with George Spalding, Executive Vice President at Pink Elephant: Top Tips on How to Make Your Business Users Happy. In our recent survey at SITS 2013 we found...
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How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction
Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call...
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Replacing your current ITSM solution? Part 1 – Drivers for replacements
Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM...
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